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BILLING PROCESSES

Estimation

Once patient is advised for admission,concerned GRE will do the financial counselling  and give estimation for the proposed treatment which has no hidden charges. After Patient’s admission is done, the concerned GREwill visit patient’s room every day. If there are  any changes  in the plan of care or any deviation from treatment plan,  we will bring it to the patient /Attendant’s notice and will document the same.If there is any change in the final bill within the package we promise that we won’t charge the patient.

For the Insurance patients we will send the estimate along with the pre-authorisation and other required documents to concerned insurance team.We will keep updating the patient/Attendant if there are any changes in treatment plan or in estimation.PSU’(Govt sectors)will be provided with a estimation summary for which they need to get  approval from their concerned unit.

Estimations at Bristlecone Hospitals  have no  hidden charges.We have designed the estimations to make patients financially comfortable.We are even providing EMI facility to the patients to reduce the financial burden on them. We share our care with the community as a family thus reaching our goal to reach the threshold of quality healthcare service guarantee.

Continuous Billing

The sales, services and consumables pertaining to every patient in the hospital are updated by  a nurse on the EMR( Electronic Medical record) which is connected to the various service areas of the hospital.Once the services are utilized the charges would be posted in the patient’s bills and this is instantaneously updated in the hospital’s  billing syste.

If there exists any deviation in the plan of care/ course of treatment the patient/attenders would be counselled regarding the same by the consultant , the GRE would explain the financial aspects to the patient and the patients family.

The continuous billing process at the hospital with the usage of Electronic Medical Record  enables cutting down the discharge time to a large extent expressing patient convenience and satisfaction.We strive to achieve a discharge time not exceeding 30 minutes.

Insurance Billing

From the time patient is advised for the admission till discharge we are there to support you.Once the  patient is advised for admission our GRE will collect the necessary documents from the patient and forward it  for pre-authorization approval. Simultaneously the patient will be admitted and plan of care will be continued  accordingly.The status of the preauthorization of the patient’s documents from the respective insurance company would be communicated to the patient/attendant  .Post this the admission formalities would be completed.

The next step arises at the time of discharge.The final bill copy including the treatment details and the reports would be sent to the respective insurance company for the final approval.In response to this the insurance company would authorize the same and the discharge summary along with the copies of the reports are handed over to the patients.

In cases of emergency the DMO would complete the initial assessment of the patient and the GRE would aid in the admission of the patient.Following this, the GRE would collect the insurance   documents from the patient and submit the same to the respective insurance company/Tpa within 24 hrs. The status would be updated to the patient/attendant by the GRE.However in cases where the approval is not accepted from the insurance/tpa company the GRE would counsel the patient regarding the same and explain him/her regarding the reimbursement facility available at Bristlecone Hospital.At the time of discharge proper documents including the bills,copies of the reports/tests and claims form  would be handed over to the patient  for reimbursement.

Package Billing

At Bristlecone hospitals we have designed kinds  of  health care packages pertaining  to the various health care needs of the patient.  Once  the doctor advices  a particular  procedure , the  GRE will counsel  the patient regarding the  packages available. Once the package has been chosen by the patient the hospital would not have any added/hidden costs unless there is any deviation in the plan of care.           

If there exits any deviation in the plan of care, your consultant and GRE will counsel the patient/attendants regarding the same before proceeding for further treatment. In case of non-package cases a tentative estimate would be given.

A complete updated list consisting of the price of all the treatment packages could be obtained on the VHC web portal/mobile app, which could be accessed 24*7. Thus educating the patient   prior to the hospital visit  ensuring a fair, accurate and transparent billing.

Refunds

For an investigation/procedure advised by the consultant,the GRE will complete the billing formalities following which the patient would be guided to the concerned department.However the services which are not availed by the patient due to any reason after the payment is done, we have a standard policy for refund.

Refunds may be offered in OPD and IPD.

Cash paid on the same day would be refunded by cash,   card refund is done through void   on the same day later day

Cash payment would be refunded .If the doctor   recommends a patient for refund the patient has to sign and return the original bill copy. Suppose the Patient has paid the bill by cash it would be refunded on the same day or if paid by card the same day can be void. The later day’s refund amount would be   paid by cheque.

Incase of cancellation/refund given to the patient the original bills have to be collected from the patient with their signatures.

Alerts and Reminders

Our automatic alerts and reminder system service is one of the convenient ways to reduce medical no shows, planning hospital’s activities in addition to nurturing hospital patient relationship.This bridges the gap between patients and their health care providers using information and telecommunication technologies especially mobile technologies to improve healthcare delivery.

Mobility solutions alerts are targeted towards appointment reminders, wellness messages for a safe pregnancy, delivery and child immunization.Some of the features of our alerts and reminders include appointment schedulers with sms reminder ability,automatic update of test results, immunization reminders automatically alert patients and physicians of all appointments according to the hospital’s schedule,health and wellness messages would  be sent along  with reminders.

Physiotherapy

The Department of Physiotherapy is managed by highly dedicated and well-trained team of therapists. Department provides post discharge homecare.

Medical Record Management

We have a highly secure and efficiently manned medical record system.From the time the patient enters the hospital till the time he/she leaves the hospital all their information is recorded.This includes all the necessary documents based on the case including consents and case summaries etc.A thorough check list is gone through and updated along with counter signatures for verification and future use of the information.The medical records team updates the data post verification.

All the patient information is uploaded on the EMR (Electronic Medical Record).This EMR is password protected and only the treating doctor would have an access of the same.The patient would be given a user id and Password to access his/her personal medical information.Thus, maintaining complete patient confidentiality.

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            Bristlecone Hospitals, A unit of Virinchi, Banjara Hills is now accredited with NABH.             Now Accredited with             Bristlecone Hospitals, A unit of Virinchi, Banjara Hills is now accredited with NABH.             Now Accredited with